1.0 Registration [Back to Index]
Where do I register? Registration is simple and only takes a matter of minutes and is FREE. To start the signup process, click on the “Register” link at the top of this page or Click Here to go to our registration page. You must be 18 years or older to register.
1.1 I registered, but never received a confirmation email. [Back to Index]
Be sure the email didn't get sorted into your spam folder. You can Click Here to have the email resent to you.
1.2 How do I update my registration info? [Back to Index]
Just log in and click on the Details button, there you can update all your personal information, including email address, newsletter subscription, password, view your account history/invoices, your current balance if a seller, and update your email preferences.
1.3 What do I do if I forget my password? [Back to Index]
Click Here and input your username and email address and it will be reset and emailed to you.
1.4 Can I change my User ID? [Back to Index]
Sorry you cannot change your User ID.
2.1 How much does it cost to list an item? [Back to Index]
For detailed information on your fees, visit our fees page by Clicking Here .
2.2 How do I list an auction? [Back to Index]
Once logged in click on the “Sell” link, and you will be redirected to our listing process. The best way for you to understand the process is to just take a minute to walk through it. First page you select your Category, then you can select either a Second Category, then just continue to walk through the steps, until you get to the confirmation page which will also display a total of fees if you selected upgrades. At this point just hit submit and your first auction is listed!
2.3 Once the auction starts, is it possible to revise my item information? [Back to Index]
Yes, you have two options. Login and visit the auction's page and there will be a link viewable (only when logged in and only viewable to the seller), the link will state "Click Here To Edit This Auction". Or in the MyPage area click on Selling and there is a link beside each auction listing that states "Edit".
2.4 How do I end my auction early? [Back to Index]
Yes, you have two options. Log in and visit the auction's page and there will be a link viewable (only when logged in and only viewable to the seller only), the link will state "Click Here To End This Auction Early". Or in the MyPage area click on Selling and there is a link beside each auction listing that states "End Early".
2.5 What do I do if my item doesn't sell? [Back to Index]
Simply log in and visit the Selling page in the MyPage area, find the listings "Not Sold" area you will see the option to relist there. Just click the box beside the listing(s) you want to relist, select the days from the drop down or leave as the default shown, then click the "Submit" button and the auction(s) are relisted in that one click.
2.6 What do I do if I am unable to contact the winning bidder? [Back to Index]
If you have not gotten any response from emails, you can also log in and go to the Selling area, click on the View Auction Details link and that will display all the auctions you have sold, along with each buyer's contact information, including their phone number. Please keep in mind that the buyer may have encountered a personal emergency or has been unable to respond to his/her email.
3.1 How do I place a bid? [Back to Index]
If you have found an auction you would like to place a bid on you can do so quickly and easily by following these steps:
Standard Auction Format:
(1) Log in to your account – If you have not registered you can do so within 5 minutes. Click Here To Register.
(2) Visit the auction page.
(3) You will then be asked to confirm your bid, once you have done so your bid will be entered, if successful you will receive a confirmation message. If your bid fails to outbid the current high bidder you will be offered the option to place a higher bid. Proxy bidding can aid your chances of winning an auction and help avoid you being outbid at the last moment. To place a proxy bid enter in the maximum price you are willing to pay for the item. If another user places a bid on the same auction automatic bids will be placed on your behalf in accordance with your maximum bid amount. With proxy bidding you will pay the lowest possible price until someone else places a higher bid.
3.2 Buy It Now Auctions: [Back to Index]
There is another way of bidding: Buy It Now auctions. Buy It Now prices are set by the seller, if you agree with that price, you can click on the “Buy Now” button which is displayed on the auction details page. After clicking on the button you will be re-directed to a confirmation page.If the auction has only 1 item available and not multiple quantity, that is a Standard Buy It Now, which upon completing the bidding/Buy It Now process the auction will end. If the auction was listed with multiple quantities, the auction available quantity is reduced by the quantity you purchased and remains active until all quantities are purchased. Once you complete the Buy It Now bidding process, your portion of the auction will be completed and you can finish your purchase, not having to wait for the auction to finish (by either having all items purchased or ending time).
4.1 Is it possible to retract my bid? [Back to Index]
On a Dutch Auction, offers multiple quantity as the Seller has more items of the same product for sale. The bidder will enter a maximum bid he is willing to pay for an item, and the number of items he wants to purchase. The highest bidder(s) will receive the number of items they have bid on, and the remaining bidders will receive the number of items still available.
As long as the auction has not ended and is still current. Yes! To retract your bid, just log in and go to your Bidding page, you will see the auction link for the item you have bid(s) on, beside each link is a "Retract" link. Just click that link.
4.2 After I place a bid, can I increase my maximum bid (proxy bid)? [Back to Index]
Yes, return to the auction page and place your new higher bid. I will not bid against yourself, meaning if you are the current high bidder and you return to up your maximum bid, it will not the auctions current high bid, it will only increase your proxy bid.
4.3 How will I know if I am outbid? [Back to Index]
You will receive an email informing you that you have been out bid. If there is still enough time left before the auction ends, you can return to the auction page and bid again.
4.4 Why did my bid jump so high? [Back to Index]
When you placed your bid after someone else has bid, if your proxy amount was high then their proxy amount, your current bid will be the next bid increment above their proxy. If you still have a proxy amount above that amount it will not bid that high until someone else comes along and bids against you which is what the proxy bidding does. It bids for you until your proxy amount has been outbid, or the other bidder doesn't exceed your proxy and stops bidding.
4.5 What if I cannot contact the seller? [Back to Index]
If you have not gotten any response from emails, you can also log in and go to the Bidding area, click on the View Auction Details link and that will display all the auctions you have won, along with each seller's contact information, including their phone number. Please keep in mind that the seller may have encountered a personal emergency or has been unable to respond to his/her email.
If you are unable to contact the seller within a reasonable amount of time, we encourage you to use our Dispute Console.
4.6 What do I do if the seller decides not to sell the item? [Back to Index]
Although we do hope all our buyers and sellers follow through with their auction commitments, Bid-Plaza cannot force anyone to complete a transaction if they choose not to. If this situation does occur, bidders are encouraged to take action by leaving appropriate feedback. You can also use your Dispute Console described above which could result in the seller receiving a Non Performing Strike.
4.7 What is a dutch auction? [Back to Index]
Dutch auction enables you to list a multiple quantity auction, for example if you have 100 pens to sell you can list all of these together in a single lot. Bidders will be able to select how many they wish to bid for.
5.1 What Are Wanted Ads? [Back to Index]
Wanted Ads are a new and increasingly popular feature. You post an ad(s) for item(s) you want and sellers can make posts for items they are selling. It’s a quick, simple and hassle free way of sellers being able to meet buyers demands
5.2 Buyers [Back to Index]
List a new wanted ad and wait for sellers to contact you with offers. If you receive an offer your happy with you can bid on the item!
5.3 Sellers [Back to Index]
Browse the wanted ads and if you see one that matches an item your selling make an offer and tell the buyer you have just what they are looking for!
6.1 Can I search by Buy-It-Now only? [Back to Index]
Yes, Click Here to view our Advanced Search page.
6.2 Can I find an item by its auction number? [Back to Index]
Yes, Click Here to view our Advanced Search page.
6.3 Can I find a list of all the items I have bid on? [Back to Index]
Yes, once logged in from the MyPage area, click on the Bidding link. There you will find the auctions you have bid on that are still current, auctions that you are watching, auctions that you have won and your Favorite Sellers list.
6.4 Can I find a list of all the items I am selling? [Back to Index]
Yes, once logged in from the MyPage are, click on the Selling link. There you will find the auctions your current auctions, closed auctions and sold auctions. Also from a auction page you can also click on the "Other Auctions From This Seller" link.
6.5 How can I find items that are closer to where I live? [Back to Index]
Yes Click Here to view our Advanced Search page.
7.1 Feedback Star Rating Levels [Back to Index]
On Bid-Plaza we feel feedback is important to online auctions. Feedback is made up of comments and ratings left by other users you have bought from and/or sold to. These comments and ratings are valuable indicators of your reputation as a buyer and/or seller on Bid-Plaza. Before you bid on an item, you can check the seller's member profile by clicking on the feedback score next to their User ID. Sellers may also want to view the member profiles of bidders to see how reliable they have been in past transactions.
As a new auction site, we are opening with everyone at the same feedback level "0".
7.2 Feedback Tips [Back to Index]
Always leave feedback after a transaction so that other members may benefit from your experience.
On Bid-Plaza you are allowed to edit your feedback 1 time. When editing feedback you have left you will be ale to edit the wording and the rating. You can also posts comments to each feedback received.
7.3 When To Leave Feedback [Back to Index]
This is a heated debate in the online auction world. Some feel that the seller should leave it immediately upon receiving payment, as they feel the buyer has completed their end transaction. There a lot of sellers that practice this method and it works great for them. Then there are those that feel that the transaction is not complete until the buyer receives the item and leaves feedback or emails that they have received the item and everything is to the buyers satisfaction. At this point the seller and buyer have completed their transaction and can leave feedback. A buyer should not leave a negative or neutral comment until after communication has been exhausted and no rememdy to their satisfaction has occured. "After" attempting to resolve the issue with the buyer or seller with no resolution would it qualify for a neutral or negative.
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